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FAQ

FAQ

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General Questions: 

Q. How do I place an order?

A. Once you have decided what you want and have the catalog item number with you, you can use our “Search” box located in the upper right corner. If you would like to see all our gifts, choose any of the gift category links above. 

Q. How do I sign into my account when I forgot my user name and password?

Click either on forgot user name and password.  You will then be asked to answer the security question for your account, and create a new password.  It will resend you a temporary user name or password to your email account you have registered with us online. 

Q.  What is your policy regarding arrival dates and substitutions?

A.   We will deliver your order as promised using the most effective shipping services available to the area of delivery. We accept only orders placed on the phone or the internet.  We do not accept mail orders because of postal delays which may affect our ability to meet the requested delivery date. Quantities are limited and all orders are subject to availability.  There are times when a basket or its contents shown may be out of stock.  In these circumstances, we reserve the right to substitute the item with another item of similar size and quality. Adverse conditions may sometimes affect shipments, in these circumstances we may need to ship your order early to guarantee on-time shipping. 

Q. How do I remove my name/email address from your mailing list?

A.  If you no longer wish to receive periodic email communications on special offers, services and updates please  reply to the email you have received and mention “unsubscribe” in the subject line, OR send an email to info@bradleysgiftbaskets.com and we will remove your email from our mailing list. 

Q. Do you provide secure shopping online?

A. All necessary precautions are taken to protect your personal information. Whenever you submit sensitive information via the website, your information is protected both online and offline.  When we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted to us. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also make sure we protect your information offline. Only our employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

 

Shipping and Delivery Questions: 

Q. When will my order ship after I make the purchase?

A. Orders are shipped to arrive on the date your request. Most gift items are shipped immediately.

Q. My gift did not arrive when I expected it to even though I ordered through Express Shipping?

A. Orders placed after 12:00 PM ET will be processed the next business day. All our carriers do not count weekend days in the calculation of their shipping delivery dates. An order placed after 12:00 PM ET, on a Monday, shipping Overnight Express, will arrive Wednesday. An order placed after 12:00 PM ET, on a Monday, shipping by 2-Day Air, will arrive on Thursday. An order placed after 12:00 PM ET, on a Thursday, shipping Overnight Express, will arrive on the following Monday. An order placed after 12:00 PM ET, on a Thursday, shipping by 2-Day Air, will arrive on the following Tuesday.

Q. How do you determine Express Shipping charges?

A. Gifts sent by Express Shipping are charged in addition to the Standard Shipping charge. While the Standard Shipping charge covers the costs incurred from processing and packaging the order, the Express charges are paid to the carrier to deliver the package via Express. 

Q. Can I specify an exact delivery date?

A. Packages that ship by Standard Shipping anywhere in the United States excluding Alaska and Hawaii (we do not accept shipments for Alaska and Hawaii) will typically arrive within a window of 5 business days. When a gift has to arrive on a specific date, choose Expedited Shipping. We offer 3-Day Express, 2-Day Express and Overnight delivery services. 

Q. How do I change the address for my catalog?

A. To notify us of an address change, email us at info@bradleysgiftbaskets.com. Be sure to include your old address as well as your new address. 

Q. Can I ship to a P.O. Box?

A. In order to ensure quality of our Gift Baskets, we are unable to ship to a P.O. Box.  Our Gift Baskets are only shipped to a street address to ensure that your gift arrives in perfect condition. 

Q. Can I ship gifts to a Foreign destination?

A. No. We only accept orders from the United States of America excluding Alaska and Hawaii.

Q. Can I send gifts to Alaska or Hawaii?

A. Unfortunately No. We are unable to ship to either Alaska or Hawaii.

 

Billing Questions: 

Q. What forms of payments do you accept?

A. Most major credit cards, including Visa, MasterCard, American Express, Diners Club, Discover, and PayPal are accepted.  All payments must be in U.S. Dollars. 

Q. Why do you charge Sales Tax and when?

A.  State laws obligate us to collect sales tax for orders.  Applicable state taxes will automatically be applied when your payment is processed.

 

Customer Service Questions: 

Q. What are your customer service hours?

9 a.m. to 5 p.m. Monday to Friday Eastern Standard Time 

Q. How do I change my email address and contact information?

A. You need to Log into your account and make the necessary changes. 

Q. Where do I find information on your website about tracking my Package?

A. Your tracking information is located on our site at the top under “Track your Package”.

 

Questions when checking out: 

Q. When do I apply the discount coupon to my order?

A. This is done during the secure checkout.  There will be a section which will provide you with a link asking you to enter your discount coupon code. Click on the link and you will be prompted to enter your coupon code. 

Q. Can I change my billing address?

A. There are a couple ways you can change your billing address. First, during secure checkout, you can edit your billing address on the payment page. The second way is to log in and click “Your Account” where you will see the billing address section. 

Q. How do I know that my order was received and will be delivered?

A. You will receive an e-mail once your order has been validated.  The email will mention your individual order confirmation number. Whenever you contact our customer service department about the status of your order, please refer to this order number. 

Q. When Gift Basket is shipped and leaves Bradley’s, what happens next?

A. Once the Gift Basket leaves Bradleys, it becomes the responsibility of the purchaser. In the event a basket is shipping to a Hospital or a Hotel, we are not in a position to guarantee that the basket will arrive prior to the patient or the guest checking out. Bradleys cannot be held responsible to collect the package and re-ship it to another location.

 

Payment: 

  • For online, orders, we accept VISA, MasterCard, Diners Club, American Express, and Discover.  You will be required to provide your card number with the month and year it expires.
  • In case would like to pay for your online orders using your PayPal account, please click the “Check out with PayPal” button when viewing the Payment Page on your shopping cart.
  • Prior to processing the first item for shipment, we will bill you for the entire order at the time.

 

About Us

Bradleys Gift Baskets LLC, based in Princeton, New Jersey, is an online marketplace for gift baskets and specialty gifts designed to be shipped anywhere throughout the United States.

Contact Info

Bradleys Gift Baskets LLC
P.O. Box 1325
259 Nassau Street
Princeton, NJ 08542
Tel: 609 799 6774
Email: info@bradleysgiftbaskets.com